FAQ
Ordering
When will my order ship?
Our team at Gleam Tea typically requires 1 - 2 working days to carefully package and send out your complete order of Kung Fu Tea Pots. However, for intricately designed or handcrafted limited-edition tea pots that demand extra attention and care, it may take 3 - 4 working days. Orders placed after 3:00 pm EST on Friday or over the weekend will be shipped on the next business day.
Where do you ship to?
We offer worldwide shipping for our Gleam Tea Kung Fu Tea Pots. Please note that international shipping times can vary depending on the specific destination. Additionally, there may be additional customs fees or import taxes applicable for orders shipped outside the country where we are based.
I have a question about my order, who can I talk to?
For any issues or questions regarding your order of Gleam Tea Kung Fu Tea Pots, please use the contact form on our "Contact Us" page to get in touch with us. Our dedicated team will do their best to respond promptly and assist you with your concerns.
Product
How are the product materials sourced?
We source the materials for our Gleam Tea Kung Fu Tea Pots in a meticulous and traditional manner. The premium clay and other components are carefully selected from trusted suppliers who have a deep understanding and respect for the art of tea pot making. We ensure that the clay is of the highest quality and suitable for creating tea pots that enhance the flavor and aroma of tea.
How accurate are the colors shown in your photos?
The colors depicted in our product pictures of Gleam Tea Kung Fu Tea Pots are usually quite accurate. Nevertheless, slight variations might occur due to factors like the natural characteristics of the clay and glazes, which can vary slightly from batch to batch, or differences in display settings on different monitors and devices.
Returns
What is your return policy?
Please refer to our "Returns & Exchanges" page for full details regarding our return policy for Gleam Tea Kung Fu Tea Pots. It outlines all the conditions and procedures for returns and exchanges.
My item arrived damaged. What should I do?
We take great care to package our Kung Fu Tea Pots properly to avoid damage during transit. But if your Gleam Tea Kung Fu Tea Pot arrives damaged, please notify us immediately through our contact page. Provide details about the damage and, if possible, attach photos so that we can quickly address the issue and arrange for a replacement or refund as per our policy.
Payment
Do you offer cash on delivery?
Unfortunately, we do not offer cash on delivery. However, we provide a variety of convenient payment options to ensure a smooth purchasing experience and to protect your purchase in case you need to make a return due to any issues with the product.
Can I use Afterpay for products that will ship to Los Angeles?
No. At present, we have not partnered with Afterpay. However, we offer other reliable and secure payment methods to facilitate your purchase.